Returns
We’re sure you’ll love your Y1 kit, but if not, then we are happy to refund or exchange it within the first 14 days as long as the kit is still in brand new condition and in the original packaging. Return postage costs and delivery are the responsibility of the customer so we always recommend using a tracked service.
Returns are only applicable for orders made through www.y1hockeyeu.com and not for any purchases through our retailer partners. If you have experienced an issue with any goods from a retailer, then please contact their customer service team.
We aim to process refunds within 10 working days of receipt at our respective facility although during peak periods this may be extended.
For clarity on any queries, please read through our FAQs, if that doesn’t help then get in touch with us here and we will do our best to get back to you ASAP.
HOCKEY
Sticks:
All sticks have a 3 month guarantee through normal use, however we do not guarantee against the following due to the nature of hockey:
- Chips (including stick on stick contact)
- Scratches
- Grips
- End caps
- Rattles
If your stick has been delivered faulty or becomes faulty through normal use within 3 months of your order (excluding the issues noted above), then please send us pictures of the faults along with an explanation of the damage via email at customerservices@y1sport.com. Our team will evaluate your claim and get back to you with a suitable course of action.
Please note: All Prototype sticks are NOT eligible for refund or replacement as stated prior to purchase.
Equipment:
All equipment has a 3 month guarantee through normal use. Should your item become faulty within this timeframe then please get in contact with us with evidence at customerservices@y1sport.com and we will assess your claim and get back to you with a suitable course of action.
For returns within 14 days of purchase, for items in Brand New condition ONLY (with all tags and labels in place), please post your items to the address below.
Y1 Sport Limited - Returns (FAO Schutz Logistik)
Daimlerstraße 42,
32791 Lage,
Germany
Please note: You must specify the course of action (refund/exchange) you would like in the box so that our team can process it as quickly as possible.
APPAREL
All apparel has a 3 month guarantee through normal use. Should your item become faulty within this timeframe then please get in contact with us at customerservices@y1sport.com and we will assess your claim and get back to you with a suitable course of action.
For returns within 14 days of purchase, for items in Brand New condition ONLY (with all tags and labels in place), please post your items to the address below.
Y1 Sport Limited - Returns (FAO Schutz Logistik)
Daimlerstraße 42,
32791 Lage,
Germany
Please note: You must specify the course of action (refund/exchange) you would like in the box so that our team can process it as quickly as possible.