Black Friday FAQs
Black Friday FAQ’s
General
Who do I contact if I need help with my order?
Contact us through our online contact form here; or email customerservices@y1sport.com.
When will I receive my order?
Please allow up to 7 working days from your order being shipped, and up to 10 working days for your order to arrive once shipped due to the high volume of parcels being shipped at this time of year - please do not contact us until after this time frame.
You will automatically receive an email notification when your parcel has been assigned a tracking number (Note: this does not mean that it is guaranteed to catch that afternoon's courier pickup; so your order might be shipped the next working day).
Can I change my order if I’ve made a mistake?
We unfortunately cannot guarantee that we will be able to edit your order, however, we will do our best to accommodate your request. Please contact us ASAP on our online contact form here or via email at customerservices@y1sport.com.
Can I return my order?
We do not accept returns or exchanges of Prototype sticks. All other items purchased during Black Friday, we do accept returns until January 10 as we understand these may be Christmas presents. They must be returned in brand new condition with all packaging and tags attached - if goods are returned in any other condition, we reserve the right to refuse the return.
What is your Return Policy over Christmas?
If you have made a purchase on 21st Nov-22nd Dec, then you are eligible for refund/return until January 10.
Can I exchange my order?
We do not accept exchanges. For eligible items only, you must return your order for a refund by January 10 in brand new condition with all packaging and tags attached (if goods are returned in any other condition, we reserve the right to refuse the return) and re-order the goods required separately online.
I placed two separate orders, can you combine my orders?
We unfortunately cannot guarantee that we will be able to combine your order as the warehouse management system takes each order at a time, however, we will do our best to accommodate your request. Please contact us ASAP on our online contact form here or via email at customerservices@y1sport.com.
I've only received part of my order - where is the rest of it?
Not all items from all orders are able to fit in one parcel - so some orders may be shipped in multiple packages. The courier may deliver these separately, and hence we ask for your patience as you may receive goods separately and on different days during the busy Black Friday period. Please only contact us about delivery queries 7 working days after your order was shipped.
How long does a refund take to process?
Refunds are processed within 7 working days from receipt of the parcel at our warehouse. It is the customer’s liability to ensure that the parcel is returned successfully to our warehouse and we will not be held liable for goods that are lost in transit to our warehouse - hence we recommend using tracked delivery.
I haven’t received my tracking number, where is it?
You will automatically receive an email notification when your parcel has been assigned a tracking number (Note: this does not mean that it is guaranteed to catch that afternoon's courier pickup; so your order might be shipped the next working day).
I haven’t received an email confirmation of my order.
If you have not received an email confirmation, it likely means that the purchase was unsuccessful. Please contact us ASAP on our online contact form here or via email at customerservices@y1sport.com and we will confirm whether your order was placed successfully.
Please note: any unsuccessful order will show the order value in “Pending Transactions” in your bank account, but no money will be taken from your account once the transaction is verified.
Restock
Will you be restocking the Black Friday Apparel?
This is our core apparel range that we try to keep in stock.
Will you be restocking Mystery Boxes?
We unfortunately aren’t able to offer Mystery Boxes in EU - we’re doing our best to change this!
Will you be restocking Prototype Sticks?
No - don’t miss out, order now!
Will you be restocking Skiller Tiles?
No - don’t miss out, order now!
Apparel
When is the apparel being released?
Thursday 21st November at 5PM GMT (3PM GMT for Sponsored Players & 4PM GMT Early Access)
Mystery Boxes
When are the mystery boxes released?
We unfortunately aren’t able to offer Mystery Boxes in EU - we’re doing our best to change this!
Can I change the size of my Mystery Box?
We unfortunately aren’t able to offer Mystery Boxes in EU - we’re doing our best to change this!
Can I return my Mystery Box?
We unfortunately aren’t able to offer Mystery Boxes in EU - we’re doing our best to change this!
Can I return individual items from my Mystery Box?
We unfortunately aren’t able to offer Mystery Boxes in EU - we’re doing our best to change this!
Prototype Sticks
When are the Prototype Sticks released?
Thursday 28th November at 5PM GMT (3PM GMT for Sponsored Players & 4PM GMT Early Access).
Can I exchange my Prototype Stick for another stick?
We do not accept returns or exchanges of Prototype Sticks as mentioned before purchase. We reserve the right to not refund the goods if returned to us against our policy. We do accept returns until January 10 as we understand this may be a Christmas present.
My Prototype Stick has become faulty. What can I do?
Unfortunately, as it reads in the disclaimer, we do not guarantee against Prototype Stick issues as we are consistently trying to innovate and push the boundaries. You purchase these goods with the knowledge that: “There is always a risk involved due to this being the first production of a new stick development. To offset this risk, we offer these sticks at the cheapest price on the market.”
Skiller Tiles
When are the Skiller Tiles released?
Monday 2nd December 5PM GMT (Sunday 1st December 12PM for Sponsored Players and Early Access)