Returns

We have a 14 day returns policy that allows you to return, for a refund or exchange, any unused items from your order – however we do not cover the cost of postage unless you have received a faulty product, or one of our team has made an honest mistake!

For any queries please read through our FAQs, if that doesn’t help then get in touch with us via email at customerservices@y1sport.com. 

Hockey

Sticks:

All sticks have a 3 month guarantee through normal use, however we do not guarantee against the following due to the nature of hockey:

  •     Chips
  •     Scratches
  •     Grips
  •     End caps
  •     Rattles

If your stick has been delivered faulty or becomes faulty through normal use within 3 months of your order, then please send us pictures of the faults along with an explanation of the damage via email at customerservices@y1sport.com. Our team will evaluate your claim and decide a suitable course of action.

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Please return your items to the below address, specifying the nature of your request in the package so that our team can process it as quickly as possible.

Unfortunately, unless the item is faulty, or there is a mistake from our team, we don’t provide free returns.

 

Returns Address:

Y1 Returns (℅ BHP HockeyDirekt GMBH)

Warehouse Leipzig

Dresdner Strasse 21

04103 Leipzig

Germany